We're not happy unless you are.

Return any item, for any reason, for up to a whole year afterwards.

You can return any purchase to us, for any reason, for up to 365 days after you bought it. 

We want you to be totally confident about every order you place with Cock Locker, so we have an outstanding returns policy to put your mind at ease. If you need to return a product for any reason, it's easy and if you live in the UK returns are completely free!

It doesn't matter if you don't like the size, shape or colour of your new toy when it arrives, or whether you just didn't get on with it like you thought you would.  If you don't like your purchase for any reason whatsoever, you can still return it to us for free for a whole year. 

You can try on your new lingerie and clothing to see if it fits and feels sexy (but please keep your own undies on!). And if you don't like it?  Just return it to us, using our UK freepost returns address, for free.

At Cock Locker, if you're not happy, we're not happy. It really is that simple!

Our returns policy and your rights

The European Consumer Protection (Distance Selling) Regulations 2000 say that you have the right to cancel an order without giving a reason within 7 days.

At Cock Locker,  we go even further. You can cancel your order within 365 days for a full refund. Your money will be returned within 30 days of cancellation - normally within seven days of us receiving your returned product. This returns policy does not affect your statutory rights.

1 - 2 - 3 We've made FREE returns super easy.

Returning a product is as easy as 1,2,3.

1) Fill in a returns form. After you submit your form, we will give you our freepost returns address if you live in the UK.

2) Package up your return securely, and include as much of the original packaging as possible (barcodes and batch numbers help us improve our service). Remember to give a good, thorough cleaning to anything that needs it.

3) Post the item to us. You do not need to return your item by recorded post, but please obtain a certificate of posting from your Post Office.

Then it’s over to us. Your return will be processed and your refund or replacement will be arranged, always within 30 days, but normally within seven days of us receiving your returned product.

Returning items from outside the UK? 

We can do that too!

You can still return any purchase to us, for any reason, for up to 365 days after you bought it.

We want our international customers to be just as confident ordering from Cock Locker, and so If you don't like your purchase for any reason whatsoever, you can still return it to us for a whole year. 

Again, you can try on your new lingerie and clothing to see if it fits and feels sexy (but please keep your own underwear on!). If you don't like it, just return it to us. For International customers we do ask that you pay for returns shipping, but if your product was faulty, we'll reimburse your postage costs along with your refund, or when we send you a replacement item.

At Cock Locker, if you're not happy, we're not happy. It really is that simple!